Returns & Exchanges

Request a return or exchange, report damaged products, and review eligibility requirements in one place.

Returns & Exchanges

Please enter your contact information below.

First Name *

Last Name *

Email *

First Line Technology's Shipping Department may contact this address with a shipping return label or other information.

Region *

Optional instruction

Phone *

Alternate Phone Number

Best method of contact *

Optional instruction

Please enter your order number *

If you completed your order online, please enter your order number as a stand of 5 digits (#00000). If you completed your order via phone, purchase order, etc, please enter your order number as ORD- followed by 5 digits – a stand of 6 letters and digits (ORD-00000-X0X0X0)

Product *

Please enter the product you are wishing to return, exchange, or report damaged. Product Name or Product #ID are acceptable. If using the Product Name, please be as specific as possible.

Are you looking to return, exchange, or report a damaged item? (Required)

ReturnExchangeReport Damaged

Please note damaged items may be eligible for exchange at First Line Technology's discretion.

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Frequently asked questions

Find quick answers about return policies, exchanges, timelines, and warranty guidance.

Only PhaseCore Cooling Products are eligible for return or exchange. Consumable products such as Dahlgren Decon, FiberTect, and similar items cannot be returned or exchanged.

Need expert guidance or a customized solution? Our team is ready to help.